REFUNDS:
Hopefully you will love your new jewelry, but if you do not, please send it back to us within 30 days from the date of purchase, for a full refund. After 30 days, all sales are final.
Hopefully you will love your new jewelry, but if you do not, please send it back to us within 30 days from the date of purchase, for a full refund. After 30 days, all sales are final.
Shipping is non-refundable nor included on returns.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can contact us at hello@loellamedina.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us at hello@loellamedina.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items sent back after the 30 days are not eligible for return.
QUALITY GUARANTEE:
We stand by our work and offer full guarantee that your jewelry has been made to last. We offer free repairs for any component that is faulty due to workmanship or materials.
We stand by our work and offer full guarantee that your jewelry has been made to last. We offer free repairs for any component that is faulty due to workmanship or materials.
If you need a repair, please e-mail us at hello@Loellamedina.com